I bought from CottonOn because I have a friend who said their clothes are pretty decent for the price. I didn't have high expectations. I ordered 9 things and kept 2 of them, so I returned 7 items.

1. PLEASE BE CAREFUL AND DON'T MAKE THE SAME MISTAKE I DID! If you're a USA customer, make sure you go on their website and generate a return label. If it doesn't work, make sure it's on the US website otherwise it'll tell you that your order doesn't exist.

2. AGAIN: PLEASE BE CAREFUL AND DON'T MAKE THE SAME MISTAKE I DID! DO NOT use the shipping label that came in your package. I mistakenly thought it was a return label so I stuck it on and sent it off. Luckily, USPS returned the package to me and that was when I realized it was just a duplicate of the shipping label they used to send me my items. Why would they leave a duplicate of the shipping label in my package? It's confusing and misleading!

3. Their returns are extremely complicated especially for US customers. The return was free however, I paid with Paypal. I live in New York City where tax isn't charged on articles of clothing less than $120 or so. I was charged for my order but I decided to let it go since it wasn't worth fighting for a minuscule amount of dollars.

4. However, I paid with Paypal and Cotton On processed my return but now they're asking me to fill out this complicated form via email citing they need all the info including my bank account and routing number amongst others things I have no idea about. Do they not have this info on file? I paid with Paypal and not a bank account and I refuse to give them this info. If this info is somehow shared or leaked, anyone could just take money out of the account and you have to go through the headache to file stolen money through your bank.

5. Since I kept some of the items, I don't know exactly how to calculate the refund. It's crazy that the email they sent me, asked me to input a refund amount. How the heck am I supposed to know? How do I clearly calculate the discounts they gave me and the tax they charged me? This shouldn't be the customer's responsibility. I'm shocked this isn't automated.

6. When you're generating the return label on their website, make sure you use the ORDER number and not the "transaction" number. They sent me email confirmations saying my order number is this this and that. But then I punched the code into the return label generator, it said it was incorrect. One email shows "order number" as a bunch of digits without a "W" on the front. Another email shows an "order number" with a "W" on the front and totally different digits. Extremely confusing.

I liked the items a lot. They're not pricy and the quality is decent enough to me. I had to return a lot of items since the sizing was larger. I didn't expect biker shorts in size US 4 (small) would be so large since that's my usual size. That's no problem with me and I have no issue reordering my right size, however the hassle they're putting me through right now makes me wish I didn't have to return a single thing to them.