SO, I was on City Chic's website and their other store The Avenue and I almost purchased 4 dresses from them when I screwed my head on and looked at reviews online from different sources. OMG, this company has terrible reviews all over the net and it stopped me from completing the purchase. I hit my back button as fast as I could and landed on Macy's website and found one of City Chic's dresses there, and despite it was 3 times as much money it was far more important to me to get my product in a timely fashion and get it without a bad odor (as some of the reviews indicated their items smelled). Well it was very late at night and I made my purchase and went off to bed. While lying there I thought, "I wonder if Nordstrom's has these". So I got up and lo and behold they did and they were $30.00 cheaper and I purchased one! Now stay with me, it gets juicy!
The next morning I called Macy's and asked them to cancel my order and they are very kind and the CS rep. Said he could not cancel it on his end but he will send a cancellation request to the company (city chic... eeek!) asking them to cancel it and my heart dropped and my mind went into overdrive. I then told the Macy's customer service rep. That the company (city chic) is not a good company and that despite it was not even a day from my purchase that I had a pretty good feeling that they were not going to cancel my order. I said, they were going to ship it out because all they care about is money, not the customer. The Macy's rep. Said, well just turn around and send it back and we'll take care of it. I KNEW this was going to happen and yessiree, I was right!
The following day I received a "your order has shipped!" LOL I mean what a scrubby company! I'm tired of what's happened in this society today. I own a business and I would never, ever do that, never! I want to keep customers not shew them away for a measly $130.00! LOL OMG, it's just so sad. And the thing is no doubt, City Chic hopes it will be a burden for me to return it. Little do they know I ship product out every day, so it's really not a big deal for me to ship out another item.
So the bottom line is, I feel all the negative reviews are most likely honest. I tried to run from them when I initially read the reviews online only to get sucked into their fail business practices in another arena, sigh.
No more, never again, they are off my radar and IMO they cannot redeem themselves under any circumstances. They made a decision to possibly lose a customer because money meant more to them, instead of trying to salvage one and in the end, they lost. Have fun with that City Chic, I guess $130.00 bucks means more to you than being a good business and taking care of your customers.