We left our trip 2 nights early because we had such a terrible experience. We requested a refund & instead they sent us a message saying we were being penalized and charged for leaving early even though we paid for the ENTIRE TRIP IN FULL ALREADY. They only offered us a $300 credit that has to be used with them only and it expires in 13 months. This trip was THOUSANDS of dollars. We even bought flight protection which states you can cancel within 1 hour of your flight for ANY reason & they told me there was nothing they could do. TOTAL SCAM ARTISTS! Our original package was for 9/1-9/5. However, we left on 9/3 because we were so miserable. We had to pay out of pocket for a separate flight home. We were originally in room 4033. However, the elevator dropped and broke WHILE WE WERE ON IT and we went to the front desk 3 times asking to have our room changed and finally after 5 hours they moved us to room 4135 on the other side of the resort so we didn't have to use that elevator again. They did not apologize for anything & were very rude to us. The elevators had no air conditioning so we were drenched in sweat each time we used it. When I called the number for room service (803) they told me to call 819 & hung up on me. All the room service food was served cold & never hot. Every time we asked for cold water they gave us hot water bottles & told us that if we wanted cold water we had to go to the pool bar to get it (which is about a 10 minute walk & closes at 7PM). They only gave us sheets on our bed with no blanket so we couldn't sleep comfortably. The floor in our room was dirty & filthy. Our feet were black from dirt. The patio chairs were propped forward & locked into that position so you couldn't even lean back to relax. I asked for toothpaste and they very rudely told us to go buy some at the gift shop. When we got hungry we realized that ALL the restaurants were closed and our only option was the buffet. The buffet was disgusting. It was covered in flies and had been sitting out for hours. We could barely eat it. When we got drinks from the bar at the pool, they barely put any alcohol in them. They NEVER cleaned our room. They left everyone's dirty dishes in the hallway for days at a time in the severe heat causing flies to gather in the hallway. When we went to the front desk to complain about all of this, the manager did not apologize or try to make us happy. They were very rude and basically told us "too bad". We were so unhappy & miserable that we booked an early flight home. This was our first vacation in 3 years and it was the worst vacation I've ever been on. I cried so many times because we spent so much money on this and we won't be able to go on another vacation for years because of it. It was truly a nightmare for both of us. NEVER USE CHEAP CARIBBEAN OR GO TO ANY RIU HOTELS. YOU WILL REGRET IT!