BluedoginkReviews 45

Ordered bounty paper rolls. While the packaging is Bounty, the paper towels themselves are not. Not even close. I have tried to reach "customer service" through an online form, as well as called in (got a voicemail).

This company is a mess. They don't have items in stock like their site says. Also, I couldn't get anyone on the line to talk to about it. I don't why they are doing this, but do not buy from here.

Ordered Ink Cartridges for my brother printer middle of April 2023.
The items arrived July 11,2023. Items arrived 3 months later!
They were sent via UPS in a balled up bag that provided absolutely NO protection. Ink purchase totaled $194.00 Check out the condition of the boxes when I opened the bag. (photo attached). Just poor communication and expectations for an ecommerce site. I do not recommend this company and will not be ordering from them again.

I placed an order for Oki drums since the site said they were in stock. When my order didn't arrive I questioned them and they said they sold out right after I placed my order. Months later and after many followups they cancelled my order. They are refusing to credit back my credit card and their "customer service" has stopped replying to me. I don't want a store credit as I have never purchased form them in that past and certainly won't in the future after this experience. They aslo should have just put an authorazaton on my card instad of charging me for items they did not have in stock. I will be reporting them to BBB and to my credit card co.

Ordered a product they advertised as "IN STOCK" on 01/13/2023 - never shipped. Conveniently my debit cards started getting charged a several different locations that day and for several days after until I got the card cancelled. Customer service keeps telling me it will ship in two weeks. It is now 03/22/2023 and yet another 2-3 weeks. TOTAL SCAM COMPANY! Asked if I wanted a refund - of course I do, but I am not giving you my new debit card number.

Purchased 4 toner cartridges that cost over $200 a piece. One was defective. Returned it well protected, just not in original box because due to structural repairs in the office the original box had gotten thrown away. Even had an RA (Return Authorization) for the cartridge. They RTS the package and never even looked at the defective cartridge. Now I am out another $200 plus to replace the defective cartridge. Not to mention in the whole process, they do not return phone calls and they take over 48 hours to respond to emails. I do not recommend bluedoging!

I made an order. They told me that there would be a delay because it was out of stock but I would recieve my order within 6-8 weeks. Its been 12 weeks and still nothing. I followed up again and they told me that my order was cancelled (because they did not have the product I purchased) and they could not return my money (because the expiration date on my card used has changed) and they want to issue me a credit coupon for future purchases. I WILL NEVER ORDER FROM THEM AGAIN! I want my money back!
Brenda Lizotte
Purchase Order: *******

After ordering a product I received and email that my order had been shipped, however a week later I contacted them when I discovered they had only printed a label. The product never made it to the shipper. No response to 5 emails and 3 phone calls. I have contacted my credit card to dispute the charges since I never received the product and no response from customer service

Terrible customer service. Charged my credit card 6 weeks ago. False promises about delivery dates. Multiple requests for updates with no response. Finally I just cancelled the order! Buyer beware.

I ordered some thermal labels. I was sent a notice saying they were back ordered for 2 weeks. I called them to confirm this. So I found different ones and immediately cancelled the order next day. They said it was too late they already shipped the labels. Even though they said the day before they were back ordered for 2 weeks. They refused to give me a refund or pay for return shipping.

They have good quality office supplies for reasonable prices! Easy to use friendly website, if you sign up for there rewards, you will get discount on the ink and toners.

I ordered a Brother printer last week - there was no shipping estimate at the time I ordered, and no mechanism for speaking with a customer service rep 'live'. This was a red flag that I failed to take note of.
It's now 5 days later, the printer hasn't shipped, I emailed customer support and they acknowledged that they actually don't have the printer - might have it in 3 weeks. They offered to cancel the order - so, a 'take it or leave it' approach to customer service. Do not buy from this company!

As the title suggest.
Purchased toner cartridges, received wrong type, did not notice, put up for now, ~4 to 5 months later discovered the error and as such the boxes are unopened. Was told too bad, been to long. Not going to make their error right! In the end, they got my $345.00 and I have four Brother TN225 set of cartridges for sale.
Caveat Emptor

Ordered 5 ink cartridges for my plotter in July. Package arrived with 2 ink cartridges. With orders often coming from different places, I figured the balance of the order would arrive, no worries. A month plus goes by and I realize I never received the balance of the order. I follow up and BDI customer service says, sorry about your "shortage", we'll check it out. Another month goes by and I follow up. They say, because so much time has gone by, we cannot do anything. Then they say the order was fully sent according to the weight of package (0.7 lbs). I check the weight of the two cartridges I received and based on their weight (7 oz), if all 5 had been sent the weight of the package would have been about double what was recorded on the freight receipt. I send photo of two cartridges to BDI to prove it and they ignore it. THE WORST CUSTOMER SERVICE EVER! I basically got bilked for more than half of my order.

They offer and sell products that they do not have in stock. Then they lie through the whole process even though they know they will not be able to fulfill the sale. Nice way to play with your money

They will tell you that the item is in stock and after 2 weeks of wait, You will be force to call them and they will just tell you its out of stock. Not reliable company, no communication what so ever BEWARE! Don't Order!

I purchased an item through blue dog ink for a customer of my small business. After charging my card they never sent a tracking link and did not respond to my many email inquiries. About a week later I called and they said it would go out 2 days later. Only 2 days later it still did not go out. I could not get anyone on the phone and they have not responded to my emails, again. If they don't respond tomorrow I will dispute the charge but regardless, they have wasted my time and made my business look bad to our customer because we could have purchased the item elsewhere. I will never use this organization again personally or professionally.

They gave me false information on when my order was supposed to ship. It never came I called them, and that particular item was backlogged until they got there shipment in on Wednesday that week and it would be shipped out then well Wednesday came and went so did the week, and I didn't get my items.