Followed their online return policy. They still refuse to return or refund. See email string below. Incredibly bad customer service from Jean whom I assume is the owner.
On Mon, Jul 13,2020, Jean <*******@blingpainting.com> wrote:
Hi Chad,
Did you receive the package yet?
If so, we are sorry that we could not refund it to you.
Regards
Jean
---- On Fri, 10 Jul 2020 Chad> wrote ----
Per your website return policy, you will refund orders if a cancelation is requested within 24 hours. I immediately requested the order to be canceled.
Please issue the refund.
On Thu, Jul 9,2020, Jean <*******@blingpainting.com> wrote:
We could only receive returns for quality issues.
If you confirm to return, you need to return it to our factory in China, after we receive it, we will refund it to you.
---- On Wed, 08 Jul 2020 Chad wrote ----
Your website advertises free returns. This would not have been an issue if it had been cancelled when I requested it.
Please send a return label.
On Wed, Jul 8,2020, Jean <*******@blingpainting.com> wrote:
Sorry but we don't offer returns for the items which have no quality issues.
---- On Tue, 07 Jul 2020 Chad> wrote ----
No, I want to return the item.
-------- Original message --------
From: Jean <*******@blingpainting.com>
Date: 7/7/20
To: Chad
Subject: Re: Return for Chad
Hi Chad,
Sorry for the confusion.
Due to plenty of orders, there was a delay on the information.
We received your cancelling requirement after it had been sent out.
Are the items you received OK and correct?
If so, you may send the extra as a gift to your beloved person and enjoyed the great time by painting togather.
We could offer you a discount for your next purchase.
Is that OK?
Regards
Jean
---- On Tue, 07 Jul 2020 Chad wrote ----
I mistakenly ordered the one with no frame. I then ordered one with a frame from your company and trued to cancel the other order before it was shipped but did not receive a reply until it had already been sent.
So please send return authorization for the one with no frame.
On Tue, Jul 7,2020 Jean <*******@blingpainting.com> wrote:
Thank you for your letter.
If you mean this order ******* -Elephant Group's Way Home
I have checked that you have choose the no frame item. Could you kindly have a double check?
Best regards
Jean
---- On Mon, 06 Jul 2020chad wrote ----
Hi Jean,
I ordered one that didn't include the frame.
-------- Original message --------
From: Jean <*******@blingpainting.com>
Date: 7/6/20
To: Chad
Subject: Re: Return for Chad Elms
Hi Chad
Thank you for your letter.
Could you kindly tell us the reason of return?
Best regards
Jean
---- On Mon, 06 Jul 2020 Chad wrote ----
Hello,
I would like to return one of the items I purchased. Can you please send me a return label?
Thank you,
Chad