I have an Asus Vivobook Pro 15 OLED (Ryzen 7 4800H, GTX 1650 MaxQ, 16gb ram, 512gb SSD). When I bought it, it was working absolutely fine and I was happy with it. But after a month of its use, it started shutting down randomly while usage. It was overheated at that time so I assumed that might be the issue. I called asus and raised a complaint regarding the shut down issue. This is a creator laptop and it shut down while using Adobe After Effects. The engineer checked my laptop and run a stress diagnosis and the laptop shut down while the diagnosis was running. So they took the laptop away and changed the motherboard. The issue still persisted. This went on for months. They changed the motherboard (twice), keyboard, display, adapter of charger as well everytime I took it back to the service center. But the issue still persisted. They raised a complaint for each specific part everytime instead of nothing it down as "shut down, reason unknown" instead, they just ordered new parts and changed it everytime and wrote it down as issue solved, and the issue still existed.

They serviced my laptops several times changing the thermal paste as well. It was of no use. So I talked to a higher authority in Asus through call center agents. They scheduled a call with me in 3 days time and after a thorough discussion, they mentioned I should give them a video proof of the issue and they'll see what they can do and still I specifically mentioned that it's defective and replacement would be a better option. They said, we can't promise you that but we'll see what we can do regarding the same. When I sent them a video proof of it shutting down, they simply declared that the video is old and rejected everything that I said even though the video has proof of me sitting in front of it, date and time of the video and it shutting down and me booting it up again. They said they most they'll do in such a "fake" case is they'll extend the warranty for some time (spoiler alert: they extended it to just a month). So they issue still exists. I bought a laptop before this which was Asus TUF A15 and in one day of its arrival, the speakers stopped working. When I put it up for return, I got the refund of 70,000rs after a month.

After the Vivobook case, I recently bought Asus ROG G16 Laptop (i5 13th gen, RTX 4050, 16gb ram, 1tb SSD) and it's battery stopped working in a month, so again I raised a complaint (AGAIN) and they took it back for repair, I gave them all of the details of my experience and they said "bring your Vivobook, we'll fix it as well, i know what the issue is" (ps: this was a different service center). So they took my Vivobook, handled it poorly, said that it needs servicing, took 800 bucks from me (which is fine for servicing) changed the thermal paste and when I took it back home, all the screws were loose and the back panel was loosely fit. Coming back to the ROG laptop, they said aux slot popped off when they opened it so they ordered a motherboard (on their own) and changed it, and are now waiting for Asus's approval. Two days later they call me and say "Asus did not approve it, you'll have to pay". I was not included in this motherboard thing. They even sent me a bill for it through email. I talked to several agents and finally fixed that issue that it wasn't my fault that happened. I bring that laptop back home, after using it heavily for 1 hour, it shut down (this is the ROG laptop) and ps, the Vivobook laptop now shuts down more often. Both these laptops are up to date with their systems, bios up to date, all up to date drivers, both have thermal paste in them, no oveeheating when it shuts down most of the times and error logs just say "unexpected shut down, so no log could be created".

This has been my experience with Asus and I specifically suggest you, you're lucky if your laptop doesn't shut down on its own. Because of it does, Asus would never find a clear solution for it.

Honestly beware of this company. I bought a gpu directly from them in Aug of 2022 it started with freezing issues 3 weeks later. I did several tests and a ram test. It took some time to do a ram test because I had to take out each stick to make sure it wasn't the gpu. Spoke with several dishonest agents. One day I no longer got signal to my monitor and knew it was the gpu. The pc is newly built, all new parts. Agreed to do a warranty replacement and was told I would either get it repair or a recertified replacement. Got the replacement and the diagnostic confirmed through 3D testing that there were freezing lag issues on this new card. Not even 3 days after installing replacement they claim to be recertified, it started freezing. During the time I was waiting for my replacement I used a friends gpu and had no problems. Spoke to who said they were a supervisor and they agreed to repair my original one that I sent in a purchased from the eshop. Sent the card back and a day later got an email about a replacement with a new serial number which was not what was agreed. Put in a request to let the ceo know what was going on. Got the replacement again, confirmed lag freezing issues. Went back and forth once the CEO got in contact who said the supervisor should have not promised me that. Cory S. Requested information on my hardware in my pc and I sent all of it. This makes 3 gpus that are not functioning when the replacements claim to be recertified yet when I get them, they don't work properly. The more recent one had lag issues on my pc and was also performing with lag on an entirely different pc. This was not any of my hardware even though the CEO is trying to blame it when both diagnostic came back with gpu freeze from 3D testing. I advised them that these cards should not be sent out and they are refusing to honor the warranty by sending cards that do not work. The CEO also let me know that they do not do repairs on their warranties and will always replace. Please be aware before you buy from them. There are MANY Reddit posts about their RMA process and others who have had my same problem. They will lie to you and not give you any resolution. I asked for my money back because of this and they said 'we do not offer buy backs'. Not a buy back in this case it would be a return and refund. I will not ever recommend Asus to anyone ever.

I really like this MB as it offers most features for less money. I installed two ddr4 sticks of 8gb 3000MHz RAM and a Ryzen 5 3600 CPU along with a gtx 970 graphics card. I have 5 sata hard drives, and yet there is still one additional sata port free. Also keep in mind that if you install the M. 2 SSD, you won't be able to use the sata ports 5 and 6. The motherboard only comes with a couple of sata cables so keep your standoffs and screws handy. It's slightly longer than a micro atx MB but small enough to fit in a mid tower. So far the temps have been good but I have a good airflow setup and the PC is in an AC room. One thing to remember is that if you buy this from amazon, you'll have to update the bios to 1.67 or higher for it to boot with Ryzen 3rd gen processors. Everything else worked perfectly, Bios is pretty user friendly with a lot of OC options and RAM worked at 3000mhz easily. CPU also overclocks on it's own without setting up anything. Really happy with the performance.

It comes with 2 chassis fan, one Aura sync rgb header, but there is no inbuilt graphics so you either need an APU or a GPU for display to work. I wish they had done away with the PS2 ports and added usb 2 instead so we could use those for other peripherals instead.
There is no need to say anything about this motherboard, i follow DIGIT magazine, and in digit this motherboard is in the list of entry level gaming rig. So i did not think twice or check for other to buy this motherboard. The best motherboard in this range, only the price is a little bit more, if it is Rs. 700 lesser, then it will be the best in its segment. Paid Rs. 6949. At one time available at Rs. 6249. So check the price but no need to check the product.

On June 25,2020, I purchased an ASUS Vivobook, after playing around with it for about a month, I realized that this laptop was much slower in processing than my previous Asus E300HA from 2016. Also, it had a habit of disconnecting from the internet and freezing on the most basic tasks.

I contacted ASUS and tried all of the 'tricks' on their message forums and youtube videos. Nothing worked. So, I sent in the laptop (they charged me for a shipping box) and waited, and waited and waited.

It was then that I began to experience just how infuriating it is to deal with ASUS customer service. I tried reaching out to customer support 8 separate times to get updates on my laptop. Mind you, customers have to use the MyASUS app to get real-time customer service. The app closes the chat support window after 60 seconds of inactivity, so representatives can just delay their responses and have the App close the conversation.

Finally, after finally getting ASUS to admit that they'd actually received the item (I had the FedEx tracking no.), they stated that within 24-48 business hours that they'd update my status. This NEVER happened.

After 4 more contact attempts, I finally escalated the issue up to the Office of the CEO for Service. His response was an 'empty' empathetic cut/paste statement urging me to be patient and that I should receive the item in 10 business days. Following 10 business days, no status update has been made, so I again contact the company. Their response: "We are sorry that due to the project changed with our service center in Grapevine TX.
We are re-routing your device to our service center in Jeffersonville, IN at this moment.
In order to improve our repair quality and experience, this may take up to an additional 10 days delay to complete."

After this additional 10 days, again, no update so I inform them that I would be filing a Better Business Bureau complaint. The office of the CEO contact responds with a dismissive note, to the effect that "he'll be eagerly awaiting that complaint"

Next, he offers me a refurbished computer from the facility inventory, but that will also take 14 business days to receive. Additionally, by accepting the refurbished item, I would be forfeiting my new laptop to the company and the case would be closed. See below:

" I will be more than happy to accommodate you with a replacement unit. Any replacements we provide will not be new. It will be a factory certified unit. The process typically takes about 2 weeks to have a replacement shipped. This is also subject to stock availability. I have taken the time to reach out to our inventory team and unfortunately, we have not stock of this model to fulfill this request. Now I can put you in for a model change for a comparable model. This is also subject to stock availability and would discontinue the current repair meaning any parts that have already been ordered and waiting for repair once your device it received will be given to the next customer in line waiting for parts while we follow through with the replacement process"

I AM STILL WAITING ON AN REPAIR UPDATE TO MY COMPUTER AND ITS BEEN OVER 2 MONTHS!

BUYER BEWARE!

I bought the Asus VivoBook 15 X509 recently and it is powered by a Core i3 processor and comes to with12 GB of RAM.

I purchased the ASUS Republic of Gaming (ROG) Zephyrus GX501 when it came out in March of 2019, from XOTIC PC. The ticket for the machine with tax was $4,118.

From day one, the light leakage from the bezel was excessive to the point of annoying (and I paid $98 to XOTIC to verify this and they clearly did not calibrate or test the leakage). Not being a gamer but a heavy spreadsheet user with regular presentations warranted a 17" screen.

First, on the unit. The screen is very flimsy and at 17" you have to be super careful opening and closing. The pop-up bottom vent on its face is clever but it constantly gets caught and pops out of the hinges. Not good if you ever actually plan to go mobile with your laptop.

Had a number of performance issues, and of course the battery life is awful. At first I got about 90 minutes, and it steadily declined from there. And that is where things went bad.

Initially, it would just go to a shorter and shorter fully charged life, then it hit the point where it wouldnt charge AT ALL. (Does this sound like a battery failure?). After about two months of that, it then would not work even off power. I called XOTIC and then ASUS and they convinced me my 10 month old computer needed a new $200 charger (chargers apparently not on warranty!). New charger accomplished ZERO. So after almost a month of attempts to reach XOTIC, they finally responded (I had to call sales department, support at XOTIC doesnt answer). They had me send computer direct to ASUS in Texas, which I did on March 8 of this year. After a month (it is now late May), I pressed XOTIC and ASUS to tell me status and they stated it wasn't received. About four more weeks passed and Fedex showed up with the box, marked "package refused".

Package was resent to ASUS with signature receipt, and delivered and signed for on June 6. June 26, calls again out for status, and told "we didnt get package". I sent them signed copy from ASUS (marked June 6 by "Christopher") and they notified me that they received on July 11. Despite by their own signature and date completely disavowing that.

They then notified me that 'they suspect' issues might be damage - when they opened case some screws where clearly installed poorly and chassis had flaking paint. They also took a close up of mild cosmetic damage to a corner. Keep in mind, display in perfect order other than light leakage, and issue was battery wouldnt take charge or work off AC.

I suggested that if ASUS machine was poorly assembled this was an ASUS problem... I never disassembled and replaced pieces with identical crappy pieces - let's get real.

To this day, five months without my laptop, neither ASUS nor XOTIC can give me a straight answer to how this is getting fixed. PS, I also did take out the XOTIC "Damage Warranty" which XOTIC wont even acknowledge having any relevance. Light leakage is not damage, it is a "defect", and now that the 1 year warranty from factory is up (because it sat in the ASUS shop for months).

In the end there is NO solution on the table. I have no $4000 laptop, no idea what is being done, and both ASUS and XOTIC just craft lovely letters apology saying "we are sorry for your experience". I have more than 2 dozen of those letters. Not one says what they plan to do other than for XOTIC to fight with ASUS, ASUS to fight with XOTIC, and both of them to ignore me.

Both ASUS and XOTIC PC have illustrated the worst customer experience I have ever encountered in decades. As much as I dislike Apple, and in spite of that sometimes buying more than 100 laptops per year from them, I did so because they took care of me. This experience could not have been more opposite. Both companies do not deserve anyone's business, it is totally and completely unacceptable.

I am taking both parties to small claims court, first time in my life, but this cannot stand, even if just on principle alone.

DO NOT BUY ASUS PRODUCTS! Like the many other consumers who have posted cautionary reviews regarding Asus I also want to alert others who are considering their products. I purchased two monitors for my son's gaming system. Both monitors cost over $300 each. I purchased two of the Asus Rog Strix AS XG27VQ BK/5MS/NA. I found very quickly, within nine months that these monitors are of very poor quality. The screen scratched very easily. Damage WILL occur and you WILL lose the money you paid for the equipment. Their customer service is horrible. They send these three page, small font, emails with so many details and instructions that you must follow strictly to get support and service. Who has time for that? The customer experience is absolutely the worst! These emails are obviously designed to discourage consumers from seeking repair or replacement of defective product. It's unbelievable. I have never in my over 50 years of purchasing products and equipment experienced this type of treatment. And they will do it with great politeness, but you will get NOTHING from them in return. PLEASE, take your money and buy from another company, ANY company other than ASUS. They sent me a quote to repair my monitor that nearly equaled the original purchase price. This fiasco started when I was first told that my monitor was under warranty, by the first Asus rep I spoke to. A second rep told me it was not under warranty. When I showed them the email from the first rep stating that it was in fact under warranty this second rep agreed, but said that the damage was not under warranty. Listen, I understand that a company cannot warranty all damage to their product. But, I'm telling you this monitor is of such poor quality. You must handle it with great delicacy or it will fail. Check out the picture. We were moving the monitor, placed it on the floor of our mini-van. Face down, to protect it. There was nothing around it. We were careful. I have moved my own personal computer equipment several times, not being as careful as we were with this monitor and I have had no problems. Wish I would have done more research. That is on me, I should have known better. I talked with reps in a large electronics store in our local area and I trusted their opinion. I have always had good luck with this store. But, not this time. All I can tell you is that this has been going on for over three months and now I learn that they want to charge me $332.50 to repair the monitor. Read the reviews from others just like me. The equipment is cheap, it will not last. You will be WASTING your money. Run, run fast, away from Asus!

Dear Jerry Shen,

As the CEO of ASUSTeck, I think it is important that you are aware of how your customer service department is impacting on the reputation of your company. And it isnt pretty -- http://techguylabs.com/episodes/1054/how-can-i-contact-ceo-asus -- as this one example shows.
Consequently, I am copying this letter to the sites listed below in the hopes that ASUS will address my problem and warn others about the product.
Receipts of the numerous repairs that had to be done none of which worked are also attached below.
Thank-you for your attention to this matter and I look forward to receiving a new computer that works. The following problems are reported below and copies of the work orders follow the list of sites copied:
On the 23rd of December 2016, I bought an X441U Asus Computer at one of Asus direct distributors in Colombia, the A. D. S. L group (http://www.grupoadsl.com/). On this computer, I invested COP $1750. 000 the equivalent to USD $626.
The day after I bought this computer, it blocked and I had to take it back to the Asus shop on the 26th of December. It was given back to me one day after, formatted. I never actually had the chance to use it brand new.
After the computer was given to me, it started displaying a blue screen and it would block, forcing me to restart it often. This is when I had to take it back to the Asus shop on the 15th of February, 2017. The customer service operators indicated that my computer had an issue with its main board. However, they told me that they had solved it and it wouldnt fail again. It took them about a week to give the computer back to me.
The computer was never at its full capacity and kept on displaying a black or blue screen. In April 2017, the computer started shutting down unexpectedly. This happened even when the battery was at its full capacity. I contacted the Asus distributor in Colombia and they were unable to solve my problem.
On the 13th of September 2017, my computer was taken again by the Asus distributor in Colombia. It was given back to me almost a month later, arguing that the main board needed to be updated and that the battery slot was missing a piece this made the computer shut down unexpectedly. This time, the computer was taken to the Asus headquarters in Colombia.
I kept the computer for a few months, however, it never performed at its full capacity. Until the 22nd of March 2018, when I had to take it back to the Asus distributor because it simply wouldnt turn on.
After two days, the distributor told me that this computer had a permanent damage in the main board and there was nothing they could do to fix it. They also told me that my warranty had expired, so I would need to pay for any further service.
The distributors gave the computer back to me, arguing that I could never suspend or set my computer on hibernate mode. Because, the mainboard was in such a terrible shape that it wouldnt take it.
A week after the computer was given to me, I noticed that the sound had stopped working properly. On the 7th of April 2018, I had to take the computer back to the distributor, which asked me to leave it there for a week, because they didnt know what to do.

Having said all this, I find that the only solution to end this situation is by having ASUS give me a computer that works properly. I refuse to continue being passive about it not to call it a scam is to leave it unreported.

Sincerely,

Tatiana Mejia Jervis

Folks, I own two 17" Screen ASUS Laptops - one is my backup computer I leave at home, and the other is a piece of computer hardware I have carried in a backpack to Prudhoe Bay Alaska and back to Anchorage for the last 7 years - every other three weeks - which is my work shift rotation to the job site in Prudhoe. My laptop - after 7 years of daily use - is still capable of serving me faithfully (on the other hand, I'm currently on my third Swiss Model Computer backpack - I sure wish they made those with metal zippers!). As a matter of fact, I'm typing this review on my ASUS "Work" laptop from home; over a wireless network I have setup at the house. The only items I have replaced over the years on this well used and Arctic Oil Field abused Work Laptop is a battery, and the DVD Drive. Improvements I've made have been limited - as the original Intel i7 - 2 GHz Processor Laptops are still running MS Operating System 7 Ultimate and MS Office 10 Pro just fine. The improvements include maxing out the RAM and adding a second internal multiple terabyte hard drive, along with several external hard drives, an external Logitech Speaker System and a wireless mouse. All fixes and additions to this laptop were made by me - as the instructions found with the additions and replacement parts are also readily available on the Internet to this day - even a complete laptop computer hardware diagram for these 7 year old models. This made the changes easy to do from home with just a small flat head and / or Philips screwdriver. I've owned many different computer hardware systems since purchasing my first home computer in 1987 - a Compaq Deskpro 286 (which I still have down stairs in its original box); HP's, Dell's, Gateway's, and Apple Macintosh & Quadra's are also systems Ive owned over the years. But these ASUS Laptops have without a doubt been the longest lasting, most reliable computer hardware units I have ever owned. If I could give these particular Laptops six stars, I would! And if ASUS still builds their laptops like they did 7 years ago, I highly recommend them to anyone who needs a system that will survive some of the toughest and coldest work environments known to man besides direct battlefield combat, which these particular Laptops have never experienced!