I ordered a print, standard shipping, for a new house on July 5. After a period of a few days, I begin tracking shipping, which seems to take forever. I finally see that the package should have been delivered (three weeks after I ordered it); but it hadn't arrived. After making a few calls to FedEx, I learn that Art.com uses a terrible service called Smartpost, which has its own major hitches and problems; it's when FedEx basically ships packages part of the way, then dumps them off at a local post office. Smart Post has its own terrible reviews--apparently sometimes FedEx can dump thousands of packages at a post office at the same time, with little warning. The local post office could not locate my package--I spoke with someone from their mailroom on the phone. I called Art.com; the person on the phone looked at my tracking and insisted the package must have been delivered to my home and perhaps someone else picked it up, although the tracking ONLY showed the package had been delivered to the local post office. After a lot of insisting on my part, she finally agreed to expedite shipping on a new poster (I'm not sure if she was just pretending to claim the package was delivered to get me off the phone, or what). I was completely annoyed, and asked to speak with a manager, who refunded my shipping cost. I received an e-mail that a new order was processed; the e-mail said I would be notified when the package was on its way. Three days later, I had no follow-up e-mail that the order had shipped. I called, and found out the order had shipped, but I was never notified or given a tracking number. The re-shipped poster indeed arrived, thankfully (because I had no tracking number). Someone from Art.com sent me an e-mail after reading this review (which was only one star before) and apologized for the botch. She was also helpful when it turned out I decided to refund the long-awaited print; while I was waiting for it to arrive, I found something else that it turns out I like better. If it wasn't for this art.com staff person, Ashley, being helpful, my review would have remained pretty negative! But Art.com, and other retailers, really should reconsider Smartpost in the first place; and before arguing with customers, they should learn how it works.