First I will say that I have shopped Anthropologie for years, and I truly find their items trendy. However, with that said, I feel that their sales tactics are extremely unethical. I have had several instances of this, the latest being: I purchased 3 items totaling $110.00 on sale.

I actually hesitated because I have had them lower pricing more than once per sale. In this particular instance, the 3 items had just shipped, and I viewed them in tracking, only to notice these 3 items were marked down again by 25%. Which was a $30+ savings. I called because the items JUST went out that day, and I asked them to credit the monies. They indicated they would, but then, I got a note the next morning from their customer service dept, saying they would not honor the agents promise, because their new policy was NOT to credit sale items. So, I said, "are you really going to make me send back the items, and reorder them today at the discounted price? Just so I can get the lowest pricing?". The answer was a resounding YES. I said, but that doesn't make sense. You would rather take back these 3 items, unpack them, restock them, and re log them into your system, and then pick, pack and ship the exact 3 items, regardless of the added expense on your part? Again, the answer was YES. Not only did I find this incredibly argumentative, rude, and combative, but, they were basically saying - "sure, go for it, it's your problem". I guess they figure I won't return the items out of principal. But, I will. At this point, it wasn't about the monies, it was about their unethical philosophy.

I asked how many calls like this they received. The supervisor I insisted on talking too, said they have forwarded 1000's of these complaints to corporate, but they were standing behind the new policy.

So, this is the deal. Anthropologie puts something on sale once, twice, or three times, whatever it takes to get the product moved. They know that people caught on, hence the change in policy. I simply asked - why don't you just put it on sale once, and be done with it, already knowing the answer. They want to get every sucker they possibly can to purchase as high as they can before doing a rock-bottom price. From a business perspective it may make sense. But, as a once loyal customer, they just lost me and a couple of my friends. And, I have a blog that I am writing this up on as well.

So, a word of warning. If you are going to purchase on Anthro, and you don't care about the fact that you will most likely pay higher than you need too, than go for it. But, to be treated poorly because I was on to them, was just bad customer service. I give them a 1 in that area.

K. Summers