RUN, Don't walk away. Don't even think about buying anything! I ordered patches last year. I allowed about 10 days after the order before I called to ask about the status. I received no response to 2 calls and several facebook messages and then after 2 emails I finally received a message on 9/20 (after my 9/6 order) saying they are "Running behind" and that it will has shipped and I should received it soon I thanked them and asked for the tracking information and complained that it was so hard to get contact from them. On 9/22 I got an email back in all caps asking "WHY IN GODS GREEN EARTH" (I'm not kidding) I didn't check the shipping online. And to "LOOK BEYOND YOUR FREAKING NOSE" and was scolded for saying it wasn't received when it was. I explained that I didn't know I was supposed to check the shipping online. I was able to log into their website and see the tracking info (At this time PayPal still showed the item as not shipped and the PayPal invoice as all I received. I never received anything from A Little Crafty indicating that I should look on their site). I ONLY got the shipping info after I filed a BBB complaint. Apparently the item had shipped and was shown as delivered but I had not received it. I was very upset at that point because I could have been trying to track the package for 10 days and talking to the post office to find out what happened. I asked them if the package was insured and I could not get an answer. My husband called and someone spoke with him and told him they had spoken to me but I never spoke with anyone on the phone. I emailed repeatedly asking if the package had been insured and did not receive an answer. The only answer I received was " DO YOU READ? I answered you three times". They did not answer even in that email so I don't know if the package has insurance. I asked nicely if the package could be re-sent and received no response. I then got an email saying that I would be sued for libel and slander. The company's response to the BBB complaint was to tell lies, call me names and to reiterate their intention to file a "libel and slander" lawsuit. All this over patches! All I wanted to know was if the package was insured so that I could make a claim. I also asked them nicely to re-send the patches. Eventually PayPal did award me my money back. It was not worth the hassle at all. I just needed the patches I ordered. I didn't need a run around. Apparently they did send the patches so the entire issue stemmed from their terrible lack of customer service and abusive behavior. I don't care how good or cheap the products are. It's not worth trying to do business with these people.