Wix
Questions & Answers

Here’s what buyers have asked with answers from Wix staff and previous consumers.

questions answered

answered within 1 day

Question:

I want to purchase wix yearly ecommerce plan for one year, shall i purchase or not, very confused after review in this website

Answer:

There not bad, but they offer really poor customer Service skills. Doesn't matter how long you do business with them the only thing they care about is your money. So if you dont stay 100% on top of things on your end your screwed.

By Jesse L., over a year old

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Question:

Why has this site been flagged as "rogue" by legitscript.com - this is not a pharmaceutical website.

Answer:

Hi, I apologize for the misleading answer written above. It was not written by a Wix representative. We are a proud & happy company providing a world class website building platform to nearly 60 million users. Wix's work environment is one of the most unique places on the planet. Our nine existing offices span across the globe including NY, Tel Aviv, San Francisco, Dnepropetrovsk, and Vilnius. The Wix team includes over 1000 creative professionals (and their dogs) who bring passion, skill and innovation to ensure we provide a product that people love to use. You can find more information here: http://www.wix.com/about/us Feel free to contact us at support@wix.com for further assistance.

By Leah L., over a year old

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Question:

I'm looking for a website builder for a NFP, wanting a detailed and highly professional design. Is WIX a good fit?

Answer:

No no no

By J L., over a year old

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Question:

why doesn't anybody from wix come back to us when we've used wix.com/callme

Answer:

I've been trying them for days now, with no luck! The recording first said, that "due to call volume, i would have to call back when they next opened on Monday (feb 13th!)" which means that they haven't changed their answering message for days! Then I tried this morning, and there is a new recording that saids that they will next be open on Tuesday feb Feb 21st! So. Fuck. Seriously. We can't afford to rebuild our whole site again with another service! And i've/we've had WIX for over 6yrs now..

By STERLING S., over a year old

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Question:

Why is it that when I'm working on a website, there always is an error that messes me up, refreshes the page, and deletes all the information? Is there a way I can get that information if I didn't save it?

Answer:

Hi, I apologize for the inconvenience this has caused. We'd like to assist you in resolving this error as soon as possible. Please contact us at support@wix.com for further assistance, or call us at 1-800-6000-949.

By Leah L., over a year old

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Question:

Bait and Switch for flash support under HTML - I have been running a site with multiple flash entities created by another company. This has been working fine for months. A few days ago, they all stopped working (blank shows up in the html widget). Many customers experienced the same phenomenon. The standard response is that they do not support external code. But one support person has informed me that you must now pay for an upgrade to support flash. This is not fair play. Wix, you need to provide this service to all existing customers who were using it and not remove functionality for their existing sites. This will deter any upgrade potential. Need a way to work with this.

Answer:

One of the things that really bother me with Wix (besides them being so focused on extracting money from their customers that they tend to forget about everything else) is that they make these changes and do not care one bit to inform their customers that they are going to do this, so all of the sudden one has a site that doesn't function and unless one keeps checking daily whether everything still works as it should, one end up having problems. That's one of the reasons why I'm out and do not plan to use them much longer.

By Mateja M., over a year old

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