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VetFriends
Questions & Answers

93 reviews

Here’s what buyers have asked with answers from VetFriends staff and previous consumers.

8
questions answered
0%
answered within 1 day
Question:

When can I expect a delivery

Answer:
Al, Our shipping policy is to ship orders 3-5 days after receiving the order. If you ordered something like the dog tags, those take about 10 business days before we ship them due to the customization process. Please give us a call at 800-975-1618 and one of our agents will be able to assist you better.
By Keesha G., over a year old
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Question:

How do I change my Direct Deposit Bank

Question:

I have tried to cancel an order but nobody answers the phone or returns e-mails. I cancelled 12 days ago and I read it was just shipped.

Question:

I paid for a Lifetime Membership and WEEKS ago and never received "free gifts, Dog tags, licence plate frame, ball cap, dog tags.Can't even log into a

Question:

New to the site Processed order(s) for coins and hat and lifetime membership even though I could not submit proof of service. Is that a problem (?)

Answer:
No, that is not a problem. We do ask that you click the checkbox that confirms your military involvement. Also for our membership ID card, the service we use may be able to verify your status without the paperwork.
By Keesha G., over a year old
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Question:

looking for Vietnam / WAC items. pin for those who served during Vietnam era

Answer:
We do have one pin that sounds like it is what you are looking for. I have included the link. https://www.vetfriends.com/catalog/product-detail.cfm?id=3200
By Keesha G., over a year old
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Question:

I need to find out what kind of membership I have? I was under the impression I had a lifetime membership. I received the cap, the license plate, and

Answer:
You should be able to log into your membership. Once you are logged in, you should see your level of membership on the top left of the page. If you do not see the correct level of membership, please contact support@vetfriends.com so that they can assist you in correcting the account.
By Keesha G., over a year old
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Question:

My girlfriend ordered a hat from you guys. Her name is Sharon L Acton. She wants her hat and has been on ME about it.Where is it?

Question:

how can I get the e-mail addresses for the people in my unit. We are organizing a reunion

Answer:
Good morning, as a member of our site, you would be able to see any of our 2 million members that have designated the same unit or branch. You could then message them and reconnect. You can also add your reunion to our Reunions Calendar https://www.vetfriends.com/reunions/reunions_calendar.cfm. I hope your reunion is a great success.
By Amy C., over a year old
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Question:

If I return an item to the address on the website for a refund, will that request be honored or do I need a Return Authorization Number.

Answer:
Good morning Charlie, I hope you got your answer. The quickest way to get Customer Service is support@vetfriends.com or 800-975-1618 9-4EST M-F. Here is our FAQ page if you still need an answer. https://www.vetfriends.com/about/faq_catalog_purchases.cfm In a nut shell, yes, the Long Point Road address, include order number and your contact info so our team can call with any questions. Wishing you well today, Pearl Harbor Remembrance Day.
By Amy C., over a year old
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