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The Outnet
Questions & Answers

274 reviews

Here’s what buyers have asked with answers from The Outnet staff and previous consumers.

8
questions answered
0%
answered within 1 day
Question:

is it a fraud?

Answer:
Yes. U cannot sell used, none branded products and advertise u are a registered dealer and all items are shipped in original designer packaging when they are not. It's called bait and switch and it is FRAUD!
By Amanda S., over a year old
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Question:

are these authentic products or fakes?

Answer:
Idk. They come without the correct packaging and several comments suggest manufacturer defects that lessen the product value upon inspection. I am not a product authenticator.
By Amanda S., over a year old
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Question:

The products are originals?

Answer:
They could be authentic but not properly packaged. I suggest the others who comment that it is authentic have not had them checked for defect or other by an authentication expert. I would say buyer beware. The Jimmy Choo boots I received were obviously previously wore so not brand new and did not come with the Choo box, packaging, or tags. Just a pair of boots tossed in a plain white box with a piece of tissue paper.
By Amanda S., over a year old
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Question:

How to I return item. Can't find any info very time consuming

Answer:
NOT POSSIBLE TO RETURN AND EVEN IF YOU SUCCEED YOU WILL NOT RECIEVE A REFUND
By Shubhra K., over a year old
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Question:

I sent a Marc Jacobs back to the Outnet in early July 2016 for repair (after having it for 3 months). It is now 2 October 2016 and I am still chasing up the return of my "repaired" MJ bag. No one wants to help and when I call I get a different person and told that someone will call me back -no one ever does.

Question:

Are there real authentic handbags?

Answer:
I cannot answer for all of their handbags, but the one I ordered was definitely authentic.
By Eugenia B., over a year old
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Question:

How easy or difficult is the return process? And how long does it usually take for a refund to be reflected in your bank account/ credit card?

Question:

I previously saw handbags from Chanel & Prada but do not see them listed among the designers. Do you still carry their products?

Question:

Are the goods genuine designer?

Answer:
My dress from Tory Burch was not. For sure!
By Nina P., over a year old
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Question:

Hi, I want to know why is there a discount on brands. Is there any defect. I want to buy Michael Kors bag and want to know if they are original bags on your website and if then how are they on huge discount. Please let me know. Thank you :)

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