Stitch Fix
Questions & Answers
Here’s what buyers have asked with answers from Stitch Fix staff and previous consumers.
4
questions answered
0%
answered within 1 day
Question:
Stitch fix is a scam. I have an account with money in it but I can never get to the clothing.
Answer:
Credits are applied during checkout, not while you browse or put stuff in your cart.
By Martin G., over a year old
Answer:
No. The COMPUTER will then select pieces to replace those in the fix. The stylist is then locked into these choices. They might have a couple items the computer picks to choose from like we do when we preview, but they do not go and pick items. So if you request color and specific fabrics (no polyester) but the computer comes back with neutrals and a polyester jacket, that's what they will choose from.
By Judy F., over a year old
Answer:
They want you to pay them, even when you decide not to use them. The feel since they are in the UK, American laws don't apply to them. So they will charge you for there mistakes.
By Carrie W., 4 months ago
Answer:
They make you buy the clothes and they will keep your card in file until you pay them.
By Carrie W., 4 months ago
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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?