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ShipMonk
Questions & Answers

29 reviews

Here’s what buyers have asked with answers from ShipMonk staff and previous consumers.

15
questions answered
0%
answered within 1 day
Question:

Hello, other than shipping cost which fees apply?

Answer:
Hello Mariam, we do not charge any additional costs for forwarding a single package. However if you wish to consolidate more packages it is free up to 2 parcels and for any additional one we charge $2. Also if you wish to repack your goods, meaning take out all unnecessary papers and boxes, for this service we charge $5.
By Jan B., over a year old
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Question:

I've asked this question 6 days ago, regarding incurring sales tax for shipping to your location; I have not received a reply from you to date, so I'm going to assume the answer is Yes, a sales tax would apply

Answer:
I can answer this one for you... by using BedaBox, your shipping address will be in Florida which currently has a 6% sales tax.
By D F., over a year old
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Question:

Yes Im trying to call bedabox since 2 days no one can answer me I paid for my packages to be shipped and send email to bedabox but no one answer me please could you help

Answer:
You lost my package about 300 usd! Again! Why you not refund my money? What is mean?! This is theft.!
By E S., over a year old
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Question:

Hi my package has arrived at bedabox. But as i was about to pay and have the package sent to me, i cannot verify my credit card even though i input the correct account charged per my online banking. It's been 2 days already that the item has been delivered at bedbox

Answer:
Hey Myriam! I have forwarded your question to our senior support team, and they will get back to you today. Sorry about the delay. Cheers!
By Jan B., over a year old
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Question:

I am thinking to buy mulitple boxes of tea. Can you repack and remove the boxes?

Answer:
Hello Naing, yes of course it is possible. You can request this service in your account after we have received the goods. Please note we charge $5 for repacking.
By Jan B., over a year old
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Question:

Sir I could not see the link for services & prices in your website. Kindly guide me in this regard.

Answer:
Hi there, it's right here: https://bedabox.com/en/pricing/
By Jan B., over a year old
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Question:

Hello, would shoppers incur sales tax for items they purchase and ship to the address provided by Bedabox? I understand that your address would be in the State of Florida.

Answer:
Thank you DF. The tax is 6% when shopping in Florida. When shopping online in stores based outside of Florida you don't pay any tax.
By Jan B., over a year old
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Question:

Hey... is there an option of paying only once the shipment has arrived>

Answer:
Hello Lakshay, sorry we do not offer that. With Bedabox you can pay with VISA, MasterCard, or American Express cards. You can also pay using PayPal, bank, or wire transfers; BitCoin transactions. But the payment has to be done before shipping the package to you.
By Jan B., over a year old
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Question:

How much do you charge to receive my packages from dhl and forward them to me in zimbabwe? What are your rates?

Answer:
Hello Rumby, please check our shipping calculator where you can see the prices and the delivery time: https://bedabox.com/en/pricing/shipping-calculator
By Jan B., over a year old
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Question:

Really scared to try. I've heard of other companies(reviews) charging up to 3 times the going rate & using boxes way too big for items to push up prices, not to mention charging multiple times. How does this really work? Are you licensed to ship perfume & other beauty products?

Answer:
I don't blame you Allison, companies in the space made a bad name for themselves. We have been great to our customers, and that's why the like us so much! We always go the extra mile! Back to your question - You can see our shipping rate on our website, so there are no surprises. As far as the box size goes - if we are doing consolidation, we will repack it into the smallest box possible. Othewise, it just ships in whatever it comes in. We are adding an extra service of "repackaging" to make the package smaller > save you more money on shipping. We are not licensed to ship perfume, but we do have authorization with DHL to ship perfumes & other beauty products. Please let us know to smile@bedabox.com in case you need help. Jan
By Jan B., over a year old
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