NewYorkDress
Questions & Answers

Thank you for your question. We are an authorized retailer for all of the designers we carry and one of the largest U.S.-based online retailers. All of the dresses we send are authentic pieces manufactured by the designers, meaning that the dress you receive will be the same one that you see in the picture on our site or have seen in an authorized boutique. You can read actual reviews we have received from our customers who are pleased with our service on our site here http://www.newyorkdress.com/Reviews.html, and you can see actual reviews posted on customer review sites at the following two links: http://www.trustpilot.com/review/newyorkdress.com as well as this website. Feel free to contact via live chat or via phone at 212-594-3600, we are here to help you find the perfect dress for your event. Thank you Ruthanne E. And Linda L. For your support! :)

Yes, I can say from experience that if you need to return the dress (even the same style) you're still charged. Find your dress somewhere else. This is a scam.

Hi Belhassen, All of our designs come straight from the legitimate designers we work with who are from all over the world. What you see pictured on the website is the garment that will be arriving to your door! Thank you for your question!

Hi Fariba, Yes, we work with designers and when you place the order, the designer ships it to us so we may ship it to you (if we do not already have the item in stock). Thank you for your question and have a great day!

Hi Fariba, We are located at 307 West 36th street in Manhattan, New York. You can find our return policy on our website: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES Thank you for your question!

Hi Fariba! Our return policy is that we accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee. Bridal, Bridesmaid, Body Shapers and Clearance items are FINAL SALE and are not eligible for exchanges or refunds. We will only accept returns for items that have not been worn, altered, washed or tampered with. Newyorkdress reserves the right to deny credit or charge an additional fees if the merchandise does not meet return policy requirements. You can also find our return policy on our website here: https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy- as well as other information on how to return an item Thank you so much for your question and have a wonderful day!

Hi Christine, NewYorkDress here! Thank you for your question. We work with designers all over the world who manufacture their dresses where they are located. Our dresses are 100% real and we do our best to find you your perfect size and preference. If you have any questions, please give us a call at 212-594-3600 and we will be more than happy to assist you. Or you can email us at info@newyorkdress.com. Thank you for your questions and have a great day!

Hi Emily, Shipping times vary based on the availability of the dress, generally dresses will ship out from our shipping facility within 5-7 business day from when the order is placed. Transit time to Australia usually an additional 5-7 business once your order is shipped. To receive a more detailed time-frame for an item you are interested in, please feel free to contact us via live chat or via phone at 212-594-3600. We are available to assist you Monday-Friday 8am-8pm EST.

Hi Rosemary! We recently opened our first retail location in Manhattan on 36th street - 7th floor. Visits are by appointment only and you can make an appointment on our website: https://www.newyorkdress.com/pages/book-an-appointment We do not carry every dress in the store that we do online but it helps to try on dresses to get an idea of your size - as every designer differs in size. We also have a sister Boutique located in Queens, NY. If you have any questions, we would be happy to help! Contact us at 212-594-3600 or via live chat! We would be happy to help!

Hi Haya! We are an authorized retailer for all of the designers we carry and one of the largest U.S.-based online retailers. All of the dresses we send are authentic pieces manufactured by the designers, meaning that the dress you receive will be the same one that you see in the picture on our site or have seen in an authorized boutique. You can read actual reviews we have received from our customers who are pleased with our service on our site here http://www.newyorkdress.com/Reviews.html, and you can see actual reviews posted on customer review sites at the following two links: http://www.trustpilot.com/review/newyorkdress.com as well as this website. International Shipping is generally between 5 to 7 business days, depending on stock availability. Feel free to contact via live chat or via phone at 212-594-3600, we are here to help you find the perfect dress for your event. Best regards, Lisa R.