Modcloth
Questions & Answers

The quality is about 80% rubbish (based on 10 purchases and only keeping 2 items). Hardly any of the dresses are lined and they're made with very cheap fabric, they're also way more expensive than they used to be but the quality hasn't improved. The stitching is usually uneven and the cloth cuts are terrible. You have to pay to return things, and from Australia it often costs more in postage to return something than the item itself, so I wouldn't bother.

Hi, Priscilla. We do not currently send out a physical catalog. I'm sorry for any disappointment!

Hey, Leslie! No need to worry- returns are pretty easy, especially if you're in the U.S., where we can provide a free return shipping label. At this moment, we are just a little behind on getting returns processed, due to heavy volumes during our recent sales, but we're working on getting caught up, ASAP! Our Customer Care team can also always help with any returns questions you have, as well as checking on returns statuses. You can reach them from 8am-11pm EST Monday-Friday, and 8am-9pm EST Saturdays, at modcloth.com/help!

Yes, there are full cash refunds and online store credit for the returns. It is annoying, but you would go into the purchase history and there is a section to return whatever items you want. Then when you have completed that section there should be a return Label paper that you print out from your email. It is a fedex paper. The returns should be free.

Used to be great. Horrible now. Never true to size. Cheaply made from China.

Be sure to refer to the sizing chart for your size. Also keep in mind that some items are in European or Asian sizes. Be sure to read the full desription of the item to know if you need to size up or down.