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J.Jill
Questions & Answers

141 reviews

Here’s what buyers have asked with answers from J.Jill staff and previous consumers.

5
questions answered
0%
answered within 1 day
Question:

Why am I being denied access to J. Jill site, catalogue, etc?

Question:

Is online shopping still available, I never receive catalogs anymore.

Question:

Hi, I purchased a Juno boat neck pullover from The shops at Wisconsin Place in Chevy Chase, Md and I am extremely disappointed with the quality.

Answer:
That is not a question, just a rant. This is Q&A only.
By Chris C., over a year old
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Question:

Why can't J Jill get what their traditional customer base wants in their stores?

Answer:
Well, Phillip, because women (and men?) keep wearing their clothes. You complain but you keep buying. What incentive do you give them to change?! Whose fault is it now?
By Chris C., over a year old
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Question:

I bought 2 cardigans around 2-3 months ago. They're both pilling already. I wore them 4 x each. Can I return an item for poor quality past 90 days?

Answer:
Hello, Peri. We are sorry to hear that you were dissatisfied with the quality of your recent purchase and sincerely apologize for any disappointment it may have caused. Please use the prepaid return label to send back any items you were not happy with at no additional cost to you. We would like to review the items you feel were not up to our typical quality standards. To do so, we will require some personal information to research your order history. If you are comfortable sharing this information, please send us an e-mail that includes your full name and billing address to customerservice@jjill.com. We look forward to hearing from you soon! -Chelsea
By Bridgett H., over a year old
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Question:

Two cardigans I bought 2 months ago at J.Jill are already pilling. Is there a return policy for clothes that fall apart quickly?

Question:

I've noticed that the clothes in their store are sometimes smaller (same size) than the ones ordered online. Why is that?

Question:

Why are their clothes sometimes smaller at their store, than ordered online?

Question:

How do I use Shoprunner with J Jill? When I want to return something, do I simply place it in a box and mail? Any instructions?

Answer:
Hi Paulette, you will be prompted to sign into your ShopRunner account via our checkout page when placing an order. Please visit our guest order status page or sign into your MyAccount to initiate the return process. You will prompted to print a label and invoice. If you have further questions please don't hesitate to use our Live Chat feature. -Bridgett
By Bridgett H., over a year old
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Question:

Why have all customer reviews been eliminated?

Answer:
Don't know but they are back now. The've been back for a couple months, I believe.
By Maureen K., over a year old
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Typical questions asked
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