FragranceX
Questions & Answers
Why does fragrancex keep asking for a code for payment when there is no code provided on my end?
Asked by Teisha R. on 8/26/2024
1 Answer
Fragrance T.8/28/2024
Hello!
I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction.
This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution.
In case you have additional questions, please do not hesitate to contact us.
Have a great day!
I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction.
This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution.
In case you have additional questions, please do not hesitate to contact us.
Have a great day!
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