Here’s what buyers have asked with answers from Dorriswedding staff and previous consumers.
13
questions answered
0%
answered within 1 day
Question:
Where is my order?
Answer:
Dear Customer,
Good day!
Thanks for taking the time to write to us!
Please try to find the order number you get from us or find it on the website in your account so we can help you check.
If you still have other questions, please contact us at any time.
Best regards,
Customer service center
By Dorris W., over a year old
Question:
You ship from Pennsylvania, USA?
Answer:
Dear Customer,
Thanks for taking the time to write to us!
Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability.
If you still have other questions, please contact us at any time.
Best regards,
Dorriswedding customer service
By Dorris W., over a year old
Question:
Do you suggest that most people should order by custom measurements for their wedding dress?
Answer:
Answer:
Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also).
If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all.
If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company.
I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
By Emily C., over a year old
Answer:
China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
By B M., over a year old
Question:
Where are the dresses shipped from?
Answer:
The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
By Shontay D., over a year old
Answer:
Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
By Kimberly s., over a year old
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