Here’s what buyers have asked with answers from BetterMe staff and previous consumers.
62
questions answered
0%
answered within 1 day
Answer:
Hello!
Thank you for making us aware of this situation. We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
You can always contact our friendly team at care@betterme.world. We will be glad to answer any of your questions and explain all the needed aspects.
Kind regards, Team BetterMe
By BetterMe S., over a year old
Answer:
Hello!
Thank you for sharing your concerns with us. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. Moreover, our product cannot be purchased without the user's explicit consent.
BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are proud to have over 7M followers across social media platforms. Nowadays there are many companies we may not necessarily like but we know well they are not scammers. Internet is full of thousands of results saying the opposite. But it is mostly a matter of personal preferences and common sense.
At the moment we are providing our customers with apps for mobile devices. The idea behind it is the convenience of having access to your plan at all times, wherever you are. In order to see your plan, you simply need to open the app.
BetterMe really got you covered with all the tools you will need to get fit in one place. Workouts, Meals, Fasting, Calorie-, Water- and Step-Tracker, – you've got it all. On top of that, your unique customized plan, supportive community, tips & articles as well as a super-helpful customer care team, will definitely bring you closer to feeling and looking your best in no time.
Kind regards, Team BetterMe
By BetterMe S., over a year old
Answer:
Hello!
BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.
When using it on a regular basis, following all the necessary tips, recommendations, and notifications, you can reach your fitness goals in a safe, easy, and fun way.
BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are also proud to have over 7M followers across social media platforms.
In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. We provide our customers with licenses to access the BetterMe app. You can always contact our friendly team at care@betterme.world in case you experience any difficulties with the app.
Kind regards, Team BetterMe
By BetterMe S., over a year old
Answer:
Hi! We have created a plan based on your preferences, goals, and parameters, both current and desired ones. The 'Training/ Workout' tab has a library of many different workouts you may want to try as alternatives. Please, reach us at care@betterme.world, and we will gladly assist you further. Regards, BetterMe Kind regards, team BetterMe
By BetterMe S., over a year old
Answer:
Helo, Sue.
Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions.
If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
If you enabled the subscription via Google Play here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481.
If you purchased a plan on our website follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions).
In case you experience any difficulties during the process, please, contact us at care@betterme.world and we will be more than happy to assist you.
Kind Regards, Team BetterMe
By BetterMe S., over a year old
Answer:
Hello, Kay!
We located your email. Please note that your subscription has already been canceled as per your request.
If you have any other questions, let us know.
Kind regards, Team BetterMe
By BetterMe S., over a year old
Question:
Σε τι γλώσσα είναι;
Answer:
Γειά σου! Η ομάδα μας είναι πάντα διαθέσιμη για βοήθεια στη διεύθυνση care@betterme.world. Μπορείτε να επικοινωνήσετε μαζί μας μέσω email. Και θα εξετάσουμε ευχαρίστως το αίτημά σας. Με εκτίμηση, ομάδα BetterMe
By BetterMe S., 3 months ago
Answer:
Hello. Thank you for your comment. We have already reached you via email, kindly check your inbox. Kind regards, team BetterMe
By BetterMe S., 12 months ago
Answer:
Hello! We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. We are available for your assistance daily. Kind regards, team BetterMe
By BetterMe S., 12 months ago
Answer:
Hello, Deborah! You can use the BetterMe app on a mobile device or a computer, depending on what is more convenient for you. Please, reach out to our team at care@betterme.world and let us help you set it up correctly. Kind regards, team BetterMe
By BetterMe S., over a year old
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