logo

Back Market
Questions & Answers

1,553 reviews

Here’s what buyers have asked with answers from Back Market staff and previous consumers.

15
questions answered
0%
answered within 1 day
Question:

I saw some positive reviews along all the negative reviews too. Is this actually a legitimate company?

Answer:
Bought a refurbed iPhone 11 unlocked, as a Christmas gift. It arrived and I had it activated. I had no problem with the phone. I went to Simple Mobil, and got their 25.00 plan. The phone is in great condition, works great, and I am happy with Back Market.![](https://www.sitejabber.com/img/url_answers/160345/thumbnail_672_normal.jpg =x)![](https://www.sitejabber.com/img/url_answers/160345/thumbnail_673_normal.jpg =x)![](https://www.sitejabber.com/img/url_answers/160345/thumbnail_674_normal.jpg =x)
By Gerard N., over a year old
See more answers (9)
Question:

I have been asked to add passport(or driver licence) details / bank account details to my the Back Market account. Who has access to this information?

Question:

Brilliant service - will buy again off back market - thank you

Question:

Hi Bought phone but volume not working.Could you send a return email please. Phillip Green, 1 Caldicot Way, Blackpool FY67LP yvonnegreen@outlook.com

Question:

Hi Bought phone but volume not working.I lost emails.Could you send me a return email please. Phillip Green, 1 Caldicot Way, Blackpool FY67LP

Question:

Can i specify a very high battery capacity when I buy a refurb iphone here?

Question:

When buying a refurbished iphone, can I specify a very high battery capacity?

Question:

Why is the Backmarket App only available in French, there's no English version.

Question:

How quickly does the phone arrive?

Question:

How can i resolve the issue of my charging cord not working?

Have a question?
Ask to get answers from the Back Market staff and other customers.

Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?